Over the past eight years, we have conducted the Annual SOLIDWORKS Customer Satisfaction Survey. Each year we invite all of our customers worldwide to provide feedback about their experiences working with SOLIDWORKS.
We appreciate the time you have taken each year to complete our survey. Customer feedback continues to play a vital role in helping us provide you with the best possible software and services. Based on your survey input, over the past 8 years we have endeavored to make improvements across our organization, including:
- Increasing software performance and capabilities
- Creating user and reseller certification programs
- Helping resellers improve technical support capabilities
- Enhancing Subscription Service value
In addition, based on the most recent feedback from our 2013 survey, we have:
- Increased focus and efforts on more timely resolution of software issues
- Provided additional Subscription Service content
Upcoming Changes to the 2014 SOLIDWORKS Customer Satisfaction Survey
Also based on your feedback, we have taken steps to streamline the number of questions in this year’s survey. Our goal is to make it as easy as possible for you to continue to provide the valuable feedback we count on to improve our products and services. For 2014 you can expect a much shorter survey that focuses on what we believe matters most to you.
If you have not been invited to participate in our Satisfaction survey and would like to be notified about participating this year, please be sure to visit and create an account in MySolidWorks.
We look forward to your participation in our Customer Satisfaction survey program, and will continue to use your valuable feedback to provide you with the best-in-class software and services. Thank you for your dedication to SOLIDWORKS.