{"id":24178,"date":"2019-07-16T18:01:27","date_gmt":"2019-07-16T22:01:27","guid":{"rendered":"https:\/\/blogs.solidworks.com\/tech\/?p=24178"},"modified":"2019-07-16T18:01:27","modified_gmt":"2019-07-16T22:01:27","slug":"solidworks-support-monthly-news-july-2019","status":"publish","type":"post","link":"https:\/\/blogs.solidworks.com\/tech\/2019\/07\/solidworks-support-monthly-news-july-2019.html","title":{"rendered":"SOLIDWORKS Support Monthly News &#8211; July 2019"},"content":{"rendered":"<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\">Hello to all,<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\">Welcome to the new edition of the SOLIDWORKS Support Monthly News!\u00a0 This monthly news blog is co-authored by members of the SOLIDWORKS Technical Support teams worldwide.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 20.0pt\">SOLIDWORKS 2020 Beta<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\"><span style=\"font-style: italic\">By Nicole Phillips<\/span><\/p>\n<p>The\u00a0<strong>SOLIDWORKS 2020 Beta Program<\/strong> has already started. Are you hesitating to participate? Don\u2019t. Beta 2 was just released and it is a great time to jump in.\u00a0 Here\u2019s everything you can do when you <a href=\"https:\/\/www.solidworks.com\/beta\/\">become a tester<\/a>:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24179\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-2020-Beta-300x73.png\" alt=\"\" width=\"937\" height=\"228\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-2020-Beta-300x73.png 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-2020-Beta-768x187.png 768w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-2020-Beta-615x150.png 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-2020-Beta-728x177.png 728w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-2020-Beta.png 985w\" sizes=\"auto, (max-width: 937px) 100vw, 937px\" \/><\/p>\n<ul>\n<li><a href=\"https:\/\/www.solidworks.com\/beta\/beta-downloads.htm\">Test-drive<\/a>\u00a0new &amp; enhanced products<\/li>\n<li><a href=\"https:\/\/www.solidworks.com\/beta\/beta-forum.htm\">Connect<\/a>\u00a0with the community<\/li>\n<li><a href=\"https:\/\/www.solidworks.com\/beta\/beta-forum.htm\">Interact<\/a>\u00a0directly with R&amp;D teams<\/li>\n<li><a href=\"https:\/\/www.solidworks.com\/beta\/beta-contests.htm\">Show off your skills<\/a>\u00a0&amp; gain recognition \u2013 over 100 prizes!<\/li>\n<\/ul>\n<p>For more information on the Beta Program, please visit the\u00a0<a href=\"https:\/\/www.solidworks.com\/beta\">Beta website.<\/a> For Beta FAQs visit <a href=\"https:\/\/www.solidworks.com\/beta\/faq.htm\">About Beta<\/a>. If you have any specific questions, don\u2019t hesitate to email us at\u00a0<a href=\"mailto:beta@solidworks.com\">beta@solidworks.com<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin-top: 15pt;margin-bottom: 7pt;font-family: Verdana;font-size: 17.25pt;color: #525151\">SOLIDWORKS 2020 will be the final release of SOLIDWORKS Supported on Windows 7<\/p>\n<p style=\"margin: 0in\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-24289\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Windows-7-logo-1-300x73.png\" alt=\"\" width=\"300\" height=\"73\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Windows-7-logo-1-300x73.png 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Windows-7-logo-1.png 364w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"margin-top: 0pt;margin-bottom: 15pt;font-family: Verdana;font-size: 10.5pt\"><span style=\"color: #333333;background: white\">As Microsoft has announced the\u00a0<\/span><a href=\"https:\/\/support.microsoft.com\/en-us\/help\/13853\/windows-lifecycle-fact-sheet\"><span style=\"background: white\">end of life plan<\/span><\/a> <span style=\"color: #333333;background: white\">for Windows 7 Support, SOLIDWORKS 2020 will be the final planned release of SOLIDWORKS which supports Windows 7. \u00a0Starting with SOLIDWORKS 2018 SP3, reminder messages will appear within the software so that users have ample notice prior to this change. SOLIDWORKS 2020 will be the final release of SOLIDWORKS supported on Windows 7. SOLIDWORKS 2021 will not run on Windows 7.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 20.0pt\">Preview timeout setting for SOLIDWORKS PDM Web2<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\"><span style=\"font-style: italic\">By Nicole Phillips<\/span><\/p>\n<p>In SOLIDWORKS PDM Web2, by default, the preview generation timeout setting is set to 30 seconds.\u00a0 Many times, that is not enough time when working with large files, such as PDF files.\u00a0 The process needs efficient time to process and deliver that file to the client.\u00a0 \u00a0 When a file is too large and has timed out, you will see a warning such as:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24294 \" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/sorry-no-preivew-available-1-300x130.jpg\" alt=\"\" width=\"775\" height=\"336\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/sorry-no-preivew-available-1-300x130.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/sorry-no-preivew-available-1-768x334.jpg 768w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/sorry-no-preivew-available-1-615x267.jpg 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/sorry-no-preivew-available-1-728x317.jpg 728w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/sorry-no-preivew-available-1.jpg 860w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/p>\n<p><em>***Please note that Web2 does not support previewing all file formats, so it is also possible that this warning shows when you are trying to preview an unsupported format.<\/em><\/p>\n<p>In some environments, this timeout is too short making it necessary to modify the setting to allow more time.<\/p>\n<p>To change the timeout setting for preview generation, follow these steps:<\/p>\n<p>1. Open the &#8216;Internet Information Services (IIS) Manager&#8217; tool.<br \/>\n2. Expand \u2018Sites\u2019 &gt; expand \u2018Default Web Site\u2019 &gt; select the \u2018SOLIDWORKSPDM\u2019 application.<br \/>\n3. Double-click \u2018Application Settings\u2019.<br \/>\n4. Right-click on the \u2018PreviewGenerationTimeOut\u2019 setting &gt; \u2018Edit\u2019.<br \/>\n5. Change the setting to a higher value, such as \u201890\u2019 or \u2018100\u2019.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24295\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/IIS-previewgenerationtimeout-300x242.jpg\" alt=\"\" width=\"614\" height=\"496\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/IIS-previewgenerationtimeout-300x242.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/IIS-previewgenerationtimeout-768x619.jpg 768w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/IIS-previewgenerationtimeout-615x496.jpg 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/IIS-previewgenerationtimeout-728x587.jpg 728w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/IIS-previewgenerationtimeout.jpg 908w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/p>\n<p>You can also get to this setting by editing the &#8220;web.config&#8221; file directly. By default the web.config file is located in the following directory:<\/p>\n<p>\u2018c:\\inetpub\\wwwroot\\SOLIDWORKSPDM\\Web2\\\u2019<\/p>\n<p>The timeout value appears on the following line of the \u2018Web.config\u2019 file:<\/p>\n<p>\u2018&lt;add key=&#8221;PreviewGenerationTimeOut&#8221; value=&#8221;30&#8243; \/&gt;\u2019<\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 20.0pt\"><span style=\"font-weight: bold\">Noteworthy Solutions from the SOLIDWORKS Knowledge Base<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-408\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Screen-capture3.png\" alt=\"icon - SW\" width=\"16\" height=\"16\" \/> Is there a SolidPractice available on the topic of \u201cSOLIDWORKS\u00ae Upgrades&#8221;?<\/b><br \/>\nFor more information and to see the SolidPractice document, check out Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/siebel\/app\/customerportal\/enu?SWECmd=GotoView&amp;SWEView=SW+OUI+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+OUI+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-9L4240Q\" target=\"_blank\" rel=\"noopener noreferrer\">S-076254<\/a>.<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7480\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/SOLIDWORKS-Electrical-Icon.png\" alt=\"\" width=\"16\" height=\"16\" \/> When creating new projects or opening existing projects in SOLIDWORKS\u00ae Electrical, why causes the error \u2018Cannot connect to database. tew_project_data_-1\u2019?<\/b><br \/>\nFor more information, see Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/siebel\/app\/customerportal\/enu?SWECmd=GotoView&amp;SWEView=SW+OUI+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+OUI+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-9Q89RRJ\" target=\"_blank\" rel=\"noopener noreferrer\">S-076489<\/a>.<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-405\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Screen-capture1.png\" alt=\"Icon - EPDM\" width=\"16\" height=\"16\" \/> When I try to delete a shared file in the SOLIDWORKS\u00ae PDM vault, what could cause the operation to fail with &#8216;Error deleting files. Cause: Could not access the item in the database&#8217;?<\/b><br \/>\nFor more information, see Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/siebel\/app\/customerportal\/enu?SWECmd=GotoView&amp;SWEView=SW+OUI+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+OUI+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-9N211IZ\" target=\"_blank\" rel=\"noopener noreferrer\">S-076348<\/a>.<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-410\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Screen-capture4.png\" alt=\"\" width=\"16\" height=\"16\" \/> Is there an example that shows how SOLIDWORKS\u00ae Simulation static study results differ when I use the \u2018Distributed\u2019 connection type option for a Remote Mass instead of the \u2018Rigid\u2019 connection type option?<br \/>\n<\/b>For additional information, check out solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/siebel\/app\/customerportal\/enu?SWECmd=GotoView&amp;SWEView=SW+OUI+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+OUI+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-9QVRRX5\" target=\"_blank\" rel=\"noopener noreferrer\">S-076516<\/a>.<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-639\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/4\/Flow-Simulation-icon.png\" alt=\"\" width=\"16\" height=\"16\" \/> Is there an example that demonstrates use of a thermal joint in SOLIDWORKS\u00ae Flow Simulation?<\/b><br \/>\nFor more information, see Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/siebel\/app\/customerportal\/enu?SWECmd=GotoView&amp;SWEView=SW+OUI+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+OUI+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-9MR9VPS\" target=\"_blank\" rel=\"noopener noreferrer\">S-076325<\/a>.<\/p>\n<hr \/>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\">That\u2019s it for this month. Thanks for reading this edition of SOLIDWORKS Support News. If you need additional help with these issues or any others, please contact your SOLIDWORKS Value Added Reseller.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0in;font-family: Calibri;font-size: 11.0pt\">Comments and suggestions are always welcome. You can enter them below.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hello to all, Welcome to the new edition of the SOLIDWORKS Support Monthly News!\u00a0 This monthly news blog is co-authored by members of the SOLIDWORKS Technical Support teams worldwide. &nbsp; SOLIDWORKS 2020 Beta By Nicole Phillips The\u00a0SOLIDWORKS 2020 Beta Program<\/p>\n... <a href=\"https:\/\/blogs.solidworks.com\/tech\/2019\/07\/solidworks-support-monthly-news-july-2019.html\">Continued<\/a>","protected":false},"author":458,"featured_media":6787,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21,25,497,35],"tags":[2585,1498,2586,258],"class_list":["post-24178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solidworks","category-solidworks-enterprise-pdm","category-solidworks-support-monthly-news","category-tips-tricks","tag-solidworks-2020-beta","tag-solidworks-beta","tag-solidworks-pdm-web2","tag-tips-tricks-108"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/posts\/24178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/users\/458"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/comments?post=24178"}],"version-history":[{"count":10,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/posts\/24178\/revisions"}],"predecessor-version":[{"id":24301,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/posts\/24178\/revisions\/24301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/media\/6787"}],"wp:attachment":[{"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/media?parent=24178"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/categories?post=24178"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/tech\/wp-json\/wp\/v2\/tags?post=24178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}