SOLIDWORKS Support Monthly News – July 2020

Hello to all,

Welcome to the new edition of the SOLIDWORKS Support Monthly News!  This monthly news blog is co-authored by members of the SOLIDWORKS Technical Support teams worldwide.

We are committed to support you while working from home due to COVID-19

The world is facing an unprecedented challenge due the ongoing pandemic and many of our SOLIDWORKS users are having to work from home. SOLIDWORKS Technical Support is very committed to support all our users and community during this difficult time.

During last couple of months, we have written some blogs as well as KB articles which enlist various best practices while using our products like SOLIDWORKS CAD, PDM, SOLIDWORKS Electrical, 3DEXPERIENCE platform, etc.

Here are some of the blogs which have been published so far:

  • Maintaining SOLIDWORKS Design and Data Efficiency While Working from Home: You can visit this blog to find out how you can work with SOLIDWORKS CAD and PDM.

  • Navigating all Your Work-from-Home SOLIDWORKS Options: You can visit this blog to manage all the aspects like Download, Installation, Licensing, etc.

  • Working from Home Successfully with SOLIDWORKS Electrical: You can visit this blog to find out how you can manage Single user and multi user environment in SOLIDWORKS Electrical.

  • The Easy Way to Work from Home with your SOLIDWORKS Team: You can visit this blog to find out how you can use The Collaborative Business Innovator, which resides on the cloud-based 3DEXPERIENCE® platform and has the necessary apps to get the job done conveniently from your home office


We understand that things are changing quickly in today’s world and that all of this can be a lot to handle on top of your already busy and hectic schedule.  Just remember we are here to help you navigate through these tough times. You can always reach out to your local VAR for a more in-depth discussion as to what it will take to keep you and your company successful when working from home. You can also comment in this blog to start a discussion with us.

SOLIDWORKS 2021 Beta is Here…What Are You Waiting For?

By Julien Boissat

The SOLIDWORKS Beta Program is your opportunity to work as a team with SOLIDWORKS R&D to ensure that the upcoming products provide the quality, performance, and user experience you expect. Sure, we want you to test drive new features to get a first look at what to expect from the next release, but we want more! We want you to stress test the software with your workflows and models to ensure that everything works smoothly for you and your organization. Yes, there are prizes you can win, but what we really want most from you are your bugscriticisms, and irritations!

How do I participate?

Go to the SOLIDWORKS Beta page. No sign up is required!

Access to the Beta software is automatically available for all SOLIDWORKS subscription service customers. If you are currently on subscription, and your SOLIDWORKS serial number is registered in  your SOLIDWORKS Customer Portal account, the Beta software will be available for you to download, or to run online from a supported web browser.

The Beta period will run until mid-September.

Once logged in, you will have exclusive access to:

  • Test-drive new and enhanced products
  • Share feedback directly with the SOLIDWORKS Beta team
  • Connect with the SOLIDWORKS Beta community and interact with the R&D team
  • Win over 100 prizes!

Do I need to Install the Beta version?

Absolutely not! Beta testers can either download and install the SOLIDWORKS 2021 Beta software, or run the SOLIDWORKS 2021 Beta Online version for anywhere, anytime testing through the use of a supported browser. There is no need to download, install or activate any software!


Noteworthy Solutions from the SOLIDWORKS Knowledge Base


icon - SW When I select or hover over a file in the ‘File’ > ‘Open’ dialog box, why does the SOLIDWORKS® application stop functioning?
This behavior occurs because of a null or corrupted date in the ‘Created’, ‘Modified’, or ‘Accessed’ date file properties. To learn about possible workarounds and solutions, see Solution Id: S-077964.

icon - SW In the SOLIDWORKS® 2020 software, why does the ‘Replace Model’ option for drawing views crash for some files?
This behavior might occur because of a fault in SOLIDWORKS® 2020 SP1 or SP2 depending on the name of the file being replaced. To resolve this issue, download and run the attached hotfix file in Solution Id: S-077705.

Icon - EPDM Is there a SolidPractice available on the topic of “SQL Server Performance”?
The SolidPractice document attached to Solution Id: S-077687 describes various factors that influence the performance of Microsoft® SQL Server® as a component of a SOLIDWORKS® PDM environment. The document discusses aspects that you can influence when configuring and maintaining a SQL Server installation (a SQL Server), and the best ways to identify and address performance problems.

Is there a SolidPractice available on the topic of “Meshing for Flow Analysis”?
The SolidPractice document attached to Solution Id: S-077802 provides an overview of the tools available to assess the mesh quality. It is the responsibility of the user to understand and master these tools to build a high quality mesh for an application.

That’s it for this month. Thanks for reading this edition of SOLIDWORKS Support News. If you need additional help with these issues or any others, please contact your SOLIDWORKS Value Added Reseller.


Comments and suggestions are always welcome. You can enter them below.

Nicole Phillips

Technical Customer Support Engineer, SOLIDWORKS, Americas at DS SolidWorks Corp.
I have been with DS SOLIDWORKS as a Technical Support Engineer since 2013. I provide support for our SOLIDWORKS PDM products. I also handle the SOLIDWORKS Support Monthly News blog.