If you have a problem in SOLIDWORKS that you are finding very difficult to explain to your technical support team, then worry no further. Introducing the SolidWorks RX tool.
With the SOLIDWORKS RX tool you can easily and simply capture system logs and video that will show your technical support representative how issues present themselves without creating a detailed step by step description. The tool takes a snap shot of your system configuration and processes along with a screen capture AVI that records your mouse movements and workflows, allowing your technical support team to look into the issues remotely and respond in a timely manner without the need to stop you working, while they try to track down the cause of the event.
The RX can also be created if you have a SOLIDWORKS crash, as long as you create the recording before restarting the program. (This log is overwritten each time SOLIDWORKS is restarted).
The RX Tool allows other functionality, including a quick systems diagnostics; system maintenance:- a system clean up utility; and system benchmarking as well as the support recording tool.
If you have a SOLIDWORKS install that either will not start or while using the software you see random events or irregular behaviour, then you can start SOLIDWORKS without including your user registry or graphics card drivers.
- Click here to launch SOLIDWORKS in Software openGL mode – This mode bypasses the graphics card drivers and processors allowing the CPU to temporarily process the graphics.
- Click here to launch SOLIDWORKS while bypassing the Tools/Options settings – This mode starts SolidWorks using the standard settings bypassing any system custom settings for this session.
See at a glance if there are any glaring issues with graphics drivers or system memory.
The importance of this is that you can check your graphics card driver against the one SOLIDWORKS recommends, as long as you have internet access. Through this interface the latest SOLIDWORKS approved graphics drivers can be downloaded and installed.
This utility will remove temporary SOLIDWORKS and Windows files and perform system maintenance including Checkdisk and Defragmenter.
What does SOLIDWORKS RX collect?
RX can either collect the log files after a crash, or record the events leading to a crash, if they are repeatable. (Note: crash logs can only be captured prior to restarting The last session is overwritten by a new session).
Step 1. Record Video
Once the video captures the workflow or the crash occurs you will be prompted to add reference files and models if you wish.
Step 2. Package Files
This allows your support team to gather all the information that they may require to replicate the behaviour seen.
Files are added and the whole file set is compressed.
Step 3. Describe the issue
What is the RX .zip file number?
This was done for easy access and the fact that the temporary directory listed above is hidden by default. It resides in My Documents\SW Log Files
How is this file used?
- Open the zip with the RX viewer and review the problem.
- View the video (sldrx.wmv) to get a better idea of what happened, if necessary
- Can the problem be re-produced with the files provided?
- System information
- Diagnostics report
- Registry files
- What happened
- Performance log
- Journal file
- File access log
- Windows Event logs
Performance Benchmark Test
This allows you to test the PC performance against similar systems.
As you can see SOLIDWORKS RX is a powerful utility for both you and your SolidWorks support representative. Usually sending an email with this file is all the support engineer needs to be able to start to investigate the issue.
For more information on SOLIDWORKS RX please refer to https://forum.solidworks.com/docs/DOC-1207