SolidWorks Support News – August 2013

Hello to all,

Welcome to this new edition of the SolidWorks Support Monthly FAQ. Lots of news this month, with the 2014 beta program still under way, info about OS requirements, SWW 2013 proceedings and many very interesting Solutions from the SolidWorks Knowledge Base.


SolidWorks 2014 Beta program

The beta phase of SolidWorks 2014 is still in progress!

If you’re not part of it yet, It’s still time. Visit the 2014 Beta site and click “Sign Up” to join the program. You can also keep updated on the latest Beta News and be part of the beta community on the SolidWorks 2014 Beta Forum. The SolidWorks 2014 Beta Program includes weekly contests. It’s still time to hop on, join and win. Here is an example of recent winners:

SolidWorks 2014 Beta Star of the Week winners (Week 3)

Together we can make the 2014 Beta Program the most successful ever! Smiling smiley

If you have any questions please post them on the  SolidWorks 2014 Beta Forum.


Operating System Requirements

SolidWorks 2014 will be the last release to support 32 bit Operating Systems – SolidWorks 2014 will be the last release to support 32 bit Operating Systems. SolidWorks 2015 will not install on a 32 bit Operating System.

As a reminder here is a table summarizing the compatibility with OS versions. It is adapted from Solution ID: S-019383 (Operating System Requirements and Recommended Hardware for simulation products)


Refer to the SolidWorks System Requirements page for additional information.


SolidWorks World 2013 proceedings

I haven’t mentioned it yet in this blog. The SolidWorks World 2013 proceedings are available online. You can watch breakout session videos, download breakout session presentations and check out photos from this year’s event. Also available, the 2013 highlights video and videos from the general session each day.

The technical presentations are a great way to learn how to best use your SolidWorks products and discover new ways to improve your designs. The time invested watching these videos will undoubtedly pay off real soon!

Smiling smiley

Here is a selection of available presentation videos in the Design Validation category:

  • SolidWorks Simulation – Concepts, Tips, and Tricks
  • Flow Simulation — Concepts, Tips, and Tricks
  • Fluid Structural Analysis with SolidWorks Simulation
  • Not Too Hot, Not Too Cold, Just Right. Overview of Thermal Management
  • Simplifying Complex Simulations Using Virtual Materials and Connectors
  • Submodeling in SolidWorks Simulation
  • Better Plastic Part Design Using SolidWorks Plastics
  • Advanced Motion Simulation Techniques in SolidWorks
  • Connecting the Dots — Plastics, Simulation, Costing, and Sustainability

To watch them,  go to  SolidWorks World 2013 proceedings, click Presentations & Videos, select Design Validation as the category and click the Search button. Finally, click the session title you desire.

sww presentations 2013

In the next blog, a focus on Modeling Essentials presentations. Of course it is best to experience the presentations live. So see you in sunny San Diego, for SolidWorks World 2014 being held January 26-29, 2014!

Noteworthy Solutions from the SolidWorks Knowledge Base

How can I find the correct English translation of an Enterprise PDM error message reported against SQL Server in a non-English language?

Attached to Solution Id: S-063481 is an excel file containing all the SQL Server error messages in all supported languages that can be used to find the English translation of an error reported in non-English language. In addition there is also a report file and SQL query that can be used to get the same result but using Enterprise PDM Report Generator or SQL Server Management Studio.


Having the error message translated in English is very useful to identify similar cases or solutions in SolidWorks Knowledge Base. A typical Enterprise PDM error message reported against SQL Server will be listed in the Enterprise PDM Client or Archive logs and it may have this format:

Error running query in SpDbOdbc
Msg=[Microsoft][ODBC SQL Server Driver][DBNETLIB]<SQL error message>
Server: <Server name>

Note: For instructions on how to obtain the exact English translation for more generic errors/warnings reported by Enterprise PDM you can use Knowledge Base solution S-063521 – How we can find the correct English translation for Enterprise PDM errors/warnings reported in a non-English language?


What are the most basic steps to run a SQL Trace to capture an EPDM performance issue?

An illustrated 12 step procedure is included in Solution Id: S-063440.



What is the procedure to migrate the Electrical Server information from one computer to another?

Please use the following steps from solution ID: S-063119 to set up a new server and preserve any user data.

1. Archive the environment.  This will save all projects and settings.

2. Run the installation manager on the new server to set up both the new SQL server and the collaborative server.  Ensure all Electrical users have read/write access to the new server.

3. For each user, under Tools > Application settings change both the Collaborative server and Databases tab to point to the newly created locations.   Alternatively, run the newly created client install on each machine.

4. Un-archive their environments.


What preliminary troubleshooting should be done for cases where SolidWorks crashes upon loading the SolidWorks Plastics add-in?

1) Close SolidWorks and rename the folder C:\ProgramData\Simpoe then check to see if the issue is still present. This folder stores user data similar to the HKCU entries for SolidWorks. After being renamed, the folder should be recreated automatically when the Plastics add-in is loaded.

2) If the issue persists, verify that the version and SP of SolidWorks Plastics is the same as the version and SP of SolidWorks. Please see S-061062 for instructions on how to do this without having to start SolidWorks.

3) If the crash still happens after renaming C:\ProgramData\Simpoe and verifying that the path to the file SimpoeWorks.dll in Tools > Add-ins is indeed the correct version and SP of SolidWorks Plastics, please create a SolidWorks Rx file with video using the affected computer and see S-059859 for information on how to obtain a log file. Contact your reseller and provide the Rx and logfile to initiate additional troubleshooting .

From Solution ID: S-063231.


Where can a flowchart which summarizes how to handle Mate Redundancies in SolidWorks Motion be found?

Please see the PDF file attached to Solution ID: S-063158 which provides a very helpful overview of how to handle and approach mate redundancy in SolidWorks Motion.


Note that the original source of this information is a SolidWorks World 2013 Presentation “Advanced Motion Simulation Techniques In SolidWorks”.


How to run a Design study with specific combinations of variable values using user defined Scenarios

This article presents the procedure to follow to create, set up and run a Design Study to as to run only the desired combination of values for the Variables. This applies in particular to cases where the user needs to compare results to different load cases with known forces or force components.

Let’s take as an example the case of the analysis of a simple part subject to a single force defined using a Remote Load with three force components Fx, Fy and Fz.

There are four scenarios, defined as follows:


You will define three parameters called Fx, Fy and Fz, which will be linked to the three component of the Force in the static study. The procedure to do so is explained in the Online Help topic Linking a Simulation Feature to a Parameter (Second Workflow). A direct link can be found here. Once the parameters have been defined, you can create and configure the Design study. Note that if you use the Variable View tab to define  Discrete Values for the force components Fx, Fy and Fz, you will end up with 4*4*4=64 scenarios (all the possible combinations of values). That’s not want you want: you only need the four specific scenarios to be evaluated. This will be configured in the Table View tab.

The full procedure is available in pdf format, in the attachment tab of Solution ID: S-063431. A sample model is also included.




Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

The SolidWorks Support Team

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Julien Boissat

Julien Boissat

Sr. Technical Customer Support Engineer, SolidWorks, EMEA at DS SolidWorks Corp.
I have been a Tech Support engineer for Simulation products since 2002. I was previously a product manager at SRAC, the original makers of COSMOS for those who remember that time! ;-). I am currently in charge of the content of the certification exams for simulation products. I also initiated and still author the Simulation Knowledge Base and participate as much as possible in the expansion and evolution of the SolidWorks Knowledge Base. Finally, I handle the SolidWorks Support Monthly News blog.