{"id":1125,"date":"2014-02-17T11:07:03","date_gmt":"2014-02-17T10:07:03","guid":{"rendered":"https:\/\/blogs.solidworks.com\/solidworksfrance\/?p=1125"},"modified":"2014-02-17T11:21:04","modified_gmt":"2014-02-17T10:21:04","slug":"retour-sur-solidworks-world-2014-du-point-de-vue-du-support-technique","status":"publish","type":"post","link":"https:\/\/blogs.solidworks.com\/solidworksfrance\/2014\/02\/retour-sur-solidworks-world-2014-du-point-de-vue-du-support-technique.html","title":{"rendered":"Retour sur SolidWorks World 2014 du point de vue du Support Technique"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-1126\" alt=\"1\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/1.jpg\" width=\"539\" height=\"510\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/1.jpg 539w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/1-300x283.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/1-120x113.jpg 120w\" sizes=\"auto, (max-width: 539px) 100vw, 539px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Beaucoup de choses ont d\u00e9j\u00e0 \u00e9t\u00e9 \u00e9crites <a title=\"Article SolidWorks Worls 2014\" href=\"https:\/\/www.solidworks.fr\/sww14TechFeedback_blog022014\" target=\"_blank\">ici<\/a> et <a title=\"Recap 1er jour SWW\" href=\"https:\/\/www.solidworks.fr\/sww14TechFeedback2_blog022014\" target=\"_blank\">l\u00e0<\/a> \u00e0 propos de SolidWorks World 2014. La conf\u00e9rence s\u2019est termin\u00e9e le 29 janvier de belle mani\u00e8re avec les r\u00e9sultats de la liste de demandes d&#8217;am\u00e9lioration des clients (la fameuse <a title=\"Top 10 \" href=\"https:\/\/www.solidworks.fr\/sww14TechFeedback3_blog022014\" target=\"_blank\">Top Ten List<\/a>), et des <a title=\"R\u00e9v\u00e9lations SolidWorks 2015\" href=\"https:\/\/www.solidworks.fr\/sww14TechFeedback4_blog022014\" target=\"_blank\">r\u00e9v\u00e9lations<\/a> sur une partie de ce qui est \u00e0 venir dans la version 2015, disponible d\u00e8s cet automne.<\/p>\n<p>Soyons francs : c&#8217;\u00e9tait fantastique!<\/p>\n<p>Du point de vue de l\u2019\u00e9quipe du support technique de SolidWorks (qui fait le 2<sup>\u00e8me<\/sup> niveau de support apr\u00e8s les revendeurs), la semaine de SolidWorks World est toujours un d\u00e9fi: L&#8217;\u00e9quipe est en effet divis\u00e9e en deux sections.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-1127\" alt=\"2\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/2-615x272.jpg\" width=\"615\" height=\"272\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/2-615x272.jpg 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/2-300x133.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/2-120x53.jpg 120w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/2.jpg 800w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/p>\n<p align=\"center\"><i>L\u2019\u00e9quipe du Support Technique SolidWorks pr\u00e9sente \u00e0 SolidWorks World 2014<\/i><\/p>\n<p align=\"center\"><i>De gauche \u00e0 droite: Julian, Brad, Rob, Ian, Robbie, Jeff, Catherine, Mark, Kevin, Annika, Jay, Tony, Julien, Steve, Tor, Nick, Caroline, Andrea, Alessio.<\/i><i><\/i><\/p>\n<ul>\n<li>Une premi\u00e8re partie se rend \u00e0 la conf\u00e9rence. Leur temps est r\u00e9parti entre diff\u00e9rentes t\u00e2ches. Les pr\u00e9sentations techniques pour les clients et \/ ou les revendeurs constituent la principale et la plus int\u00e9ressante pour la plupart d&#8217;entre nous. C&#8217;est ainsi que nous arrivons \u00e0 partager avec vous les connaissances et l&#8217;exp\u00e9rience que nous avons accumul\u00e9es au fil des ans.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-1128\" alt=\"3\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/3-615x331.jpg\" width=\"615\" height=\"331\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/3-615x331.jpg 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/3-300x161.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/3-120x64.jpg 120w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/3.jpg 800w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/p>\n<p style=\"text-align: center\"><i>Une session technique pour les clients avec mise en pratique<\/i><\/p>\n<p style=\"text-align: left\">Nous maintenons \u00e9galement une pr\u00e9sence continue sur le stand du support technique dans la section SolidWorks du pavillon des partenaires, avec des sp\u00e9cialistes de chaque domaine (CAO, Simulation, PDM, SolidWorks Electrical, etc.) qui sont pr\u00eats \u00e0 rencontrer les clients et r\u00e9pondre \u00e0 leurs questions.<\/p>\n<p align=\"center\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-1129\" alt=\"4\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/4-615x409.jpg\" width=\"615\" height=\"409\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/4-615x409.jpg 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/4-300x199.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/4-120x79.jpg 120w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/4.jpg 800w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/p>\n<p align=\"center\"><i>Accueil des clients sur le stand du Support Technique pour r\u00e9pondre \u00e0 leurs questions<\/i><\/p>\n<ul>\n<li>La deuxi\u00e8me reste au bureau et produit un consid\u00e9rable effort pour maintenir notre niveau habituel de qualit\u00e9 de support &#8211; m\u00eame avec un effectif r\u00e9duit\u00a0!<\/li>\n<\/ul>\n<p>Avant de terminer ce post, je ne dois pas oublier de vous rappeler que la proc\u00e9dure pr\u00e9sentations et enregistrements des sessions techniques \u00e0 SolidWorks World 2014 seront disponibles <a title=\"Pr\u00e9sentations sww14\" href=\"https:\/\/www.solidworks.fr\/sww14TechFeedback5_blog022014\" target=\"_blank\">ici<\/a> dans quelques semaines (probablement en Mars).<\/p>\n<p>Nous esp\u00e9rons vous voir \u00e0 Phoenix l&#8217;an prochain. N&#8217;oubliez pas d&#8217;amener un ami!<\/p>\n<p><a title=\"Vid\u00e9o public\" href=\"https:\/\/www.solidworks.fr\/sww14TechFeedback6_blog022014\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-1130\" alt=\"5\" src=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/5-615x370.jpg\" width=\"615\" height=\"370\" srcset=\"https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/5-615x370.jpg 615w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/5-300x180.jpg 300w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/5-120x72.jpg 120w, https:\/\/blog-assets.solidworks.com\/uploads\/sites\/6\/5.jpg 1094w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/a><\/p>\n<p>D\u2019ici l\u00e0, vous pouvez rester connect\u00e9 avec nous sur Twitter en suivant @SolidWorksCare pour recevoir des informations, trucs et astuces tout au long de l\u2019ann\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<p>Julien Boissat<\/p>\n<p>Sr. Technical Customer Support Engineer<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Beaucoup de choses ont d\u00e9j\u00e0 \u00e9t\u00e9 \u00e9crites ici et l\u00e0 \u00e0 propos de SolidWorks World 2014. La conf\u00e9rence s\u2019est termin\u00e9e le 29 janvier de belle mani\u00e8re avec les r\u00e9sultats de la liste de demandes d&#8217;am\u00e9lioration des clients (la fameuse<\/p>\n... <a href=\"https:\/\/blogs.solidworks.com\/solidworksfrance\/2014\/02\/retour-sur-solidworks-world-2014-du-point-de-vue-du-support-technique.html\">Continued<\/a>","protected":false},"author":120,"featured_media":1126,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[489,393,35],"tags":[554,497,498],"class_list":["post-1125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solidworks-2014","category-solidworks-news","category-solidworks-world","tag-solidworks-world","tag-solidworks-world-2014","tag-support-technique"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/posts\/1125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/users\/120"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/comments?post=1125"}],"version-history":[{"count":6,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/posts\/1125\/revisions"}],"predecessor-version":[{"id":1136,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/posts\/1125\/revisions\/1136"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/media\/1126"}],"wp:attachment":[{"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/media?parent=1125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/categories?post=1125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksfrance\/wp-json\/wp\/v2\/tags?post=1125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}