{"id":65,"date":"2011-05-10T13:35:45","date_gmt":"2011-05-10T17:35:45","guid":{"rendered":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/perguntas-frequentes-de-abril"},"modified":"2011-05-10T13:35:45","modified_gmt":"2011-05-10T17:35:45","slug":"perguntas-frequentes-de-abril","status":"publish","type":"post","link":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/2011\/05\/perguntas-frequentes-de-abril.html","title":{"rendered":"Perguntas Frequentes de Abril"},"content":{"rendered":"<p>&#0160;<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"font-family: verdana,geneva;\">A edi\u00e7\u00e3o deste m\u00eas das Not\u00edcias do suporte do SolidWorks abrange algumas das perguntas e problemas mais comuns recebidos pela equipe de suporte no m\u00eas passado, assim como atualiza\u00e7\u00f5es recentes na Base de Conhecimento do SolidWorks.<\/span><\/strong><\/p>\n<p style=\"text-align: center;\">&#0160;<\/p>\n<p style=\"text-align: justify;\"><span style=\"text-decoration: underline;\"><span style=\"font-family: verdana,geneva;\"><strong>Principais perguntas e problemas:<\/strong><\/span><\/span><\/p>\n<p><strong><span style=\"font-family: verdana,geneva;\">1. O que \u00e9 o ciclo de vida do suporte para os produtos SolidWorks?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\"><strong>Qualifica\u00e7\u00e3o para suporte<\/strong><br \/>Somente os clientes que t\u00eam um contrato de suporte \u00e0 assinatura ativo para os produtos SolidWorks obt\u00eam acesso completo ao suporte, incluindo ajuda com d\u00favidas, problemas ou investiga\u00e7\u00e3o de problemas. Os clientes sem um contrato de assinatura ainda podem aproveitar os recursos online, como os <a href=\"https:\/\/forum.solidworks.com\/index.jspa\" target=\"_blank\">f\u00f3runs do SolidWorks<\/a>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\"><strong>Service Packs<\/strong><br \/>Os Service Packs incluem solu\u00e7\u00f5es para problemas conhecidos e fornecem atualiza\u00e7\u00f5es para uma vers\u00e3o principal. Os Service Packs s\u00e3o lan\u00e7ados, embora uma vers\u00e3o principal esteja no Suporte ativo (consulte a tabela Ciclo de vida do produto abaixo). Embora um Service Pack do SolidWorks possa estar ativo, a DS SolidWorks Corp. n\u00e3o garante a corre\u00e7\u00e3o de um problema ou o tempo de corre\u00e7\u00e3o.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\"><strong>Hotfixes<\/strong><br \/>Cada hotfix em geral aborda somente um defeito em particular que afeta um pequeno n\u00famero de usu\u00e1rios e \u00e9 distribu\u00eddo de um usu\u00e1rio para outro mediante solicita\u00e7\u00e3o. Os hotfixes s\u00e3o espec\u00edficos de um Service Pack designado e n\u00e3o podem ser usados com qualquer outro Service Pack.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: verdana,geneva;\">Os hotfixes s\u00e3o considerados somente em casos de problemas cr\u00edticos para os neg\u00f3cios e em outras circunst\u00e2ncias atenuantes. Alguns problemas considerados para hotfixes podem n\u00e3o ser abordados devido a limita\u00e7\u00f5es t\u00e9cnicas. Se um hotfix for abordado, a DS SolidWorks Corp. n\u00e3o garante o prazo. <\/span><\/li>\n<li><span style=\"font-family: verdana,geneva;\">Somente vers\u00f5es de software que estejam na fase de \u201cSuporte ativo\u201d s\u00e3o consideradas para uma implementa\u00e7\u00e3o de hotfix. <\/span><\/li>\n<li><span style=\"font-family: verdana,geneva;\">Os hotfixes s\u00e3o considerados somente para o Service Pack atual e um (1) Service Pack anterior. Por exemplo, quando o SP3 foi lan\u00e7ado, o SP1 n\u00e3o estava mais dispon\u00edvel para hotfix.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\"><strong>Ciclo de vida do produto \u2013 Suporte ativo e datas<br \/><\/strong><\/span><br \/><span style=\"font-family: verdana,geneva;\"><strong>Vers\u00e3o<\/strong><strong>&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160; <\/strong><strong>Suporte ativo e datas<\/strong><\/span><\/p>\n<p><span style=\"font-family: verdana,geneva;\">SolidWorks 2009&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;31\/01\/2011<\/span><br \/><span style=\"font-family: verdana,geneva;\">SolidWorks 2010&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;31\/12\/2011<\/span><br \/><span style=\"font-family: verdana,geneva;\">SolidWorks 2011&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;31\/12\/2012<\/span><br \/><span style=\"font-family: verdana,geneva;\">SolidWorks 2D Editor&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;&#0160;03\/10\/2011*<\/span><\/p>\n<p><span style=\"font-family: verdana,geneva;\">* O suporte para o SolidWorks 2D Editor terminar\u00e1 quando o SolidWorks 2012 SP0 for lan\u00e7ado.<\/span><\/p>\n<p><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XNQGWL\" target=\"_blank\">S-054791<\/a>.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: verdana,geneva;\">2. Detalhes t\u00e9cnicos sobre o problema do hor\u00e1rio de vers\u00e3o no SolidWorks Enterprise PDM 2011 SP3.0.<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Em 5 de abril de 2011, o SolidWorks Enterprise PDM 2011 SP3.0 foi removido da \u00e1rea de download do Portal do Cliente. Esta a\u00e7\u00e3o preventiva foi tomada devido ao SPR 601234 (\u201cObter vers\u00e3o\u201d e \u201cObter a vers\u00e3o mais recente\u201d de arquivos criados durante a altera\u00e7\u00e3o do hor\u00e1rio de ver\u00e3o mostra \u201cArquivo local modificado\u201d e falha ao corresponder \u00e0 vers\u00e3o local) que foi introduzido no SP3.0.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">O SolidWorks Enterprise PDM 2011 SP3.1 est\u00e1 dispon\u00edvel para corrigir o SPR 601234 desde 14 de abril de 2011.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para saber mais, consulte o arquivo PDF anexado a uma Solu\u00e7\u00e3o da Base de Conhecimento <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XLRTM9\" target=\"_blank\">S-054758<\/a>.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: verdana,geneva;\">3. O SolidWorks 2011 SP3 e as vers\u00f5es anteriores oferecem suporte ao Internet Explorer 9?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">N\u00e3o. Devido ao per\u00edodo de lan\u00e7amento do Microsoft Internet Explorer 9 (IE9), n\u00e3o testamos o SolidWorks 2011 SP3 e as vers\u00f5es anteriores com esta \u00faltima vers\u00e3o do Internet Explorer. Consulte a <a href=\"https:\/\/forum.solidworks.com\/community\/administration\/hardware_and_os\/blog\/2011\/03\/15\/solidworks-and-internet-explorer-9\" target=\"_blank\">publica\u00e7\u00e3o<\/a> do F\u00f3rum de usu\u00e1rios do SolidWorks sobre este t\u00f3pico para obter informa\u00e7\u00f5es adicionais.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XGZCDF\" target=\"_blank\">S-054664<\/a> ou consulte a <a href=\"https:\/\/forum.solidworks.com\/community\/administration\/hardware_and_os\/blog\/2011\/03\/15\/solidworks-and-internet-explorer-9\" target=\"_blank\">publica\u00e7\u00e3o do f\u00f3rum<\/a> anterior sobre este t\u00f3pico.<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: verdana,geneva;\">4. O SolidWorks \u00e9 testado e certificado para Windows\u00ae 7 SP 1 (Service Pack 1)?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">O Windows 7 SP1 foi lan\u00e7ado recentemente pela Microsoft\u00ae. Devido a uma coincid\u00eancia de tempo infeliz, n\u00e3o foi poss\u00edvel qualificar oficialmente o Windows 7 SP1 para ser usado com o SolidWorks 2011 SP03, que ser\u00e1 lan\u00e7ado em breve.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Se voc\u00ea estiver usando o SolidWorks 2011 SP03 ou uma vers\u00e3o anterior, teste o Windows 7 SP1 em um ambiente seguro (rede, PDM, suplementos, placas gr\u00e1ficas\/drivers, antiv\u00edrus, etc.) antes de distribu\u00ed-lo a produ\u00e7\u00e3o ou sistemas essenciais.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XGZCDF\" target=\"_blank\">S-054436<\/a> ou consulte a <a href=\"https:\/\/forum.solidworks.com\/community\/administration\/hardware_and_os\/blog\/2011\/03\/15\/solidworks-and-internet-explorer-9\" target=\"_blank\">publica\u00e7\u00e3o do f\u00f3rum<\/a> anterior sobre este t\u00f3pico.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">&#0160;<\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"text-decoration: underline;\"><span style=\"font-family: verdana,geneva;\">Novos artigos da Base de Conhecimento:<\/span><\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: verdana,geneva;\">1. Quais s\u00e3o as implica\u00e7\u00f5es do uso de configura\u00e7\u00f5es de tamanho de arquivo e desempenho?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">H\u00e1 ganhos de produtividade a serem considerados ao usar configura\u00e7\u00f5es e, consequentemente, ter menos arquivos para gerenciar, mas elas podem aumentar o tamanho do arquivo de pe\u00e7as e montagens.<\/span><\/p>\n<p><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XNQGWL\" target=\"_blank\">S-053700<\/a><\/span><\/p>\n<p><strong><span style=\"font-family: verdana,geneva;\">2. Os controles normais de zoom do Microsoft Excel\u00ae n\u00e3o est\u00e3o dispon\u00edveis ao editar uma tabela de projeto na \u00e1rea de gr\u00e1ficos do SolidWorks\u00ae. H\u00e1 alguma solu\u00e7\u00e3o alternativa para ajustar o n\u00edvel de zoom?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para alterar o n\u00edvel de zoom da tabela de projeto, edite a tabela em uma nova janela do Excel, ajuste o zoom no n\u00edvel desejado e, em seguida, saia da tabela.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XNQGWL\" target=\"_blank\">S-053370<\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: verdana,geneva;\">3. Como o tamanho de fonte padr\u00e3o usado para as tabelas do Microsoft Excel\u00ae no SolidWorks pode ser alterado?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Isto \u00e9 controlado pelo Microsoft Excel.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">No Microsoft Excel 2007:<br \/><\/span><span style=\"font-family: verdana,geneva;\">Abra as Op\u00e7\u00f5es do Excel e selecione a guia Mais usados \u00e0 esquerda. Voc\u00ea pode alterar a fonte padr\u00e3o no centro desta janela.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">No Microsoft Excel 2003:<br \/><\/span><span style=\"font-family: verdana,geneva;\">No menu Ferramentas, clique em Op\u00e7\u00f5es. Na guia Geral, selecione a fonte e o tamanho necess\u00e1rios.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Consulte tamb\u00e9m a S-053370 para obter informa\u00e7\u00f5es sobre como alterar o n\u00edvel de zoom.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XNQGWL\" target=\"_blank\">S-053372<\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><strong><span style=\"font-family: verdana,geneva;\">4. O que significa o asterisco \u201c*\u201d pr\u00f3ximo a um nome de arquivo na barra de t\u00edtulos do SolidWorks?<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Isto indica que uma altera\u00e7\u00e3o foi feita no arquivo desde que ele foi aberto. Quando isto \u00e9 mostrado, o usu\u00e1rio deve salvar o arquivo antes de fech\u00e1-lo para evitar perder qualquer altera\u00e7\u00e3o.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Para saber mais, v\u00e1 para <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-XNQGWL\" target=\"_blank\">S-054829<\/a><\/span><\/p>\n<p>&#0160;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">Obrigado por ler a edi\u00e7\u00e3o deste m\u00eas das Not\u00edcias do suporte do SolidWorks. Caso precise de ajuda adicional sobre essas quest\u00f5es ou quaisquer outras, entre em contato com a sua revenda SolidWorks. Voc\u00ea tamb\u00e9m pode visitar o site da DS SolidWorks para <a href=\"https:\/\/www.solidworks.com\/sw\/support\/SubscriptionServices.html\" target=\"_blank\">saber mais sobre o Servi\u00e7o de Assinatura SolidWorks<\/a>.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: verdana,geneva;\">A Equipe de Suporte do SolidWorks<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#0160; A edi\u00e7\u00e3o deste m\u00eas das Not\u00edcias do suporte do SolidWorks abrange algumas das perguntas e problemas mais comuns recebidos pela equipe de suporte no m\u00eas passado, assim como atualiza\u00e7\u00f5es recentes na Base de Conhecimento do SolidWorks. &#0160; Principais perguntas<\/p>\n... <a href=\"https:\/\/blogs.solidworks.com\/solidworksbrasil\/2011\/05\/perguntas-frequentes-de-abril.html\">Continued<\/a>","protected":false},"author":125,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,51],"tags":[],"class_list":["post-65","post","type-post","status-publish","format-standard","hentry","category-solidworks","category-suporte-tcnico"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/posts\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/users\/125"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":0,"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/posts\/65\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/media?parent=65"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/categories?post=65"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksbrasil\/wp-json\/wp\/v2\/tags?post=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}