All customers with PhotoWorks on a <\/span>64-bit operating system<\/strong> with SolidWorks 2009 SP5, 2010 SP1, or 2010 SP2 <\/span>MUST<\/strong> apply this hotfix in response to SPR# 535417. <\/span><\/p>\n <\/p>\n A PhotoWorks issue has been identified in <\/span>64-bit operating system versions<\/strong> <\/p>\n Hotfix instructions:<\/strong><\/p>\n 1) Select the version to hotfix (Note: SolidWorks cannot be running when the hotfix is applied):<\/p>\n – SolidWorks 2009 SP5<\/span><\/a><\/p>\n – SolidWorks 2010 SP1<\/span><\/a><\/p>\n – SolidWorks 2010 SP2<\/span><\/a><\/p>\n 2) Select whether Run<\/strong> or Save the hotfix. Use Save<\/strong> if you are applying the hotfix to more than one computer.<\/p>\n 3) Select Run<\/strong> to extract the hotfix. 4) Select Run<\/strong> to accept the warning. 5) Unzip the files and the hotfix will be applied.<\/p>\n 6) Patch complete. Note<\/strong>: You will need to uninstall this patch before applying <\/p>\n If <\/p>\n If this issue is not resolved after applying this hotfix, please contact your Value-Added Reseller (VAR)<\/p>\n<\/div>\n<\/div>\n _______________________________________________________________________________<\/p>\n Original entry:<\/p>\n The following technical alert was posted last night for SolidWorks users. You can access it by clicking here<\/a><\/p>\n<\/p>\n SolidWorks 2009 SP5 (x64<\/strong>), SolidWorks 2010 SP1 (x64<\/strong>), and SolidWorks 2010 SP2 (x64<\/strong>) have been temporarily removed from the SolidWorks Downloads pages due to the technical issue listed below.<\/p>\n An issue with PhotoWorks has been identified in 64-bit versions <\/strong>of This problem does not affect 32-bit versions <\/strong>of The issue is documented in Knowledge Base solution What should I do? Knowledge Base Solution ID:S-046282 Windows XP, Vista, Windows 7 (64 Bit only<\/strong>) operating systems:<\/p>\n SolidWorks An issue has been identified where SolidWorks and the A symptom that this issue may occur is .<\/p>\n","protected":false},"excerpt":{"rendered":" 4:14 PM EST – There is now a hotfix for this situation. The following has been posted to the SolidWorks Forum. https:\/\/forum.solidworks.com\/message\/138978#138978 All customers with PhotoWorks on a 64-bit operating system with SolidWorks 2009 SP5, 2010 SP1, or 2010 SP2<\/p>\n... Continued<\/a>","protected":false},"author":59,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-721","post","type-post","status-publish","format-standard","hentry","category-solidworks"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/posts\/721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/comments?post=721"}],"version-history":[{"count":0,"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/posts\/721\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/media?parent=721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/categories?post=721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.solidworks.com\/solidworksblog\/wp-json\/wp\/v2\/tags?post=721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nwith SolidWorks 2009 SP5, SolidWorks 2010 SP1, and SolidWorks 2010 SP2.
\nThe SolidWorks installation, operating system, program files, and data
\nfiles may become damaged or unrecoverable if the PhotoWorks add-in is
\nenabled when SolidWorks is running and the SolidWorks process is
\nalready using more than 2GB of virtual memory. See <\/span>SolidWorks Technical Alerts<\/span><\/a> for further details. <\/span><\/p>\n![\"1.PNG\"](\"https:\/\/forum.solidworks.com\/servlet\/JiveServlet\/downloadImage\/5307\/414-279\/1.PNG\")
<\/a><\/p>\n
![\"2.PNG\"](\"https:\/\/forum.solidworks.com\/servlet\/JiveServlet\/downloadImage\/5315\/429-279\/2.PNG\")
<\/a><\/p>\n
![\"3.PNG\"](\"https:\/\/forum.solidworks.com\/servlet\/JiveServlet\/downloadImage\/5316\/450-231\/3.PNG\")
<\/a><\/p>\n![\"4.PNG\"](\"https:\/\/forum.solidworks.com\/servlet\/JiveServlet\/downloadImage\/5318\/361-228\/4.PNG\")
<\/a><\/p>\n
<\/span>SolidWorks 2009 SP5.1, SolidWorks 2010 SP2.1 or higher.![\"3.PNG\"](\"https:\/\/forum.solidworks.com\/servlet\/JiveServlet\/downloadImage\/5308\/450-231\/3.PNG\")
<\/a><\/p>\n
\nyou do not get this confirmation message, check to see if you have
\nselected the correct hotfix for your installed version of SolidWorks.<\/p>\n
\nSolidWorks 2009 SP5, SolidWorks 2010 SP1, and SolidWorks 2010 SP2 in
\nwhich the SolidWorks installation, the operating system, program files
\nand data files may become damaged or unrecoverable if the PhotoWorks
\nadd-in is enabled when SolidWorks is running and the SolidWorks process
\nis already using more than 2GB of virtual memory. These service packs
\nhave been removed from the web site as a precaution in order to prevent
\nthe risk of damage to customers\u2019 systems under these circumstances.<\/p>\n
\nSolidWorks; hence all 32-bit Service Packs are still available for
\ndownload. Furthermore, SolidWorks 2010 SP0 (x64) is not affected, nor
\nare SolidWorks 2009 SP4.1 (x64) and earlier Service Packs of SolidWorks
\n2009. Please note also that this issue only pertains to enabling the
\nPhotoWorks add-in and has no effect on the use of PhotoView 360 for
\nrenderings.<\/p>\n
\nS-046282, included below for reference, which will be updated as more
\ninformation is available. Immediate hot fixes are planned for each of
\nthese service pack versions, and will be released as soon as possible.
\nSolidWorks 2009 SP5.1 and SolidWorks 2010 SP2.1 point release service
\npacks are also being developed with a fix for this issue.<\/p>\n
<\/strong>
If you are using PhotoWorks on 64-bit versions <\/strong>of
\nSolidWorks 2009 SP5, SolidWorks 2010 SP1 or 2010 SP2, we strongly
\nadvise waiting for the availability of these hot fixes or point release
\nupdates before any further use of PhotoWorks. <\/p>\n
<\/strong>
SolidWorks
\nand operating system may become unstable after PhotoWorks add-in is
\nenabled when SolidWorks processes are using more than 2GB of virtual
\nmemory. What may cause this?<\/p>\n
\nand operating system may become unstable after PhotoWorks add-in is
\nenabled when SolidWorks processes are using more than 2GB of virtual
\nmemory.<\/p>\n
\nWindows operating system may become unstable after enabling the
\nPhotoWorks add-in within SolidWorks 2009 SP5 and SolidWorks 2010 SP1 or
\nlater. The issue has been reported to the development team as SPR#
\n535417. If using PhotoWorks, it is advised to enable the PhotoWorks
\nadd-in only after first opening a new SolidWorks session before any
\nfiles are loaded. <\/em><\/p>\n
\nif no PhotoWorks Toolbar or menu appears but the Render Manager tab
\nremains shown. If you notice these symptoms, it is strongly advised to
\nend the SolidWorks session with the \u201cend process\u201d selection from the
\nprocesses tab of the Windows Task Manager.<\/p>\n